Privacy Policy

Privacy Policy –
NW Konnection Services

​Effective Date: Sep 10 2025

​

1. Introduction
NW Konnection Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal and health information of our clients, employees, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard information in compliance with HIPAA, Oregon state regulations, and other applicable laws.

2. Information We Collect
We may collect:

• Client information: Personal identifiers, health records, service plans, and other information necessary to provide services.

• Employee information: Contact details, employment records, and other information needed for payroll, benefits, and agency operations.

• Communication information: Information obtained through emails, phone calls, or text messages with consent.

​

3. Use of Information
We use collected information to:

• Provide and coordinate services for clients.

• Ensure compliance with regulatory and reporting requirements.

• Communicate with clients and employees, including text messages, when consent has been obtained.

• Protect the health, safety, and rights of clients and employees.

4. HIPAA Compliance
We protect Protected Health Information (PHI) in accordance with HIPAA:

• PHI is accessed only by authorized personnel.

• PHI is stored securely and transmitted safely.

• Clients have the right to request access to or corrections of their PHI.

5. Oregon State Regulations
We comply with all applicable Oregon DHS/DD rules for Standard Model Agencies, including:

• Maintaining accurate and confidential records.

• Sharing client information only with authorized personnel or agencies.

• Implementing policies and procedures to minimize the loss of services when staff are unavailable.

6. Texting and Electronic Communication

• We may communicate with clients or employees via text messages for service updates, scheduling, or other agency-related matters.

• Consent is required before sending any text messages.

• Individuals may revoke consent at any time.

• Text messages will not contain sensitive health information unless secured and permitted by HIPAA guidelines.

7. Data Security
We implement administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, use, or disclosure.

8. Data Sharing and Disclosure
We do not sell personal information. We may share information:

• With healthcare providers, case managers, or government agencies as required by law.

• With employees or contractors strictly on a need-to-know basis.

• As otherwise permitted under HIPAA and Oregon state law.

9. Retention
Records are retained according to Oregon DHS regulations and HIPAA requirements.

10. Rights of Individuals
Clients and employees have the right to:

• Access or request copies of their records.

• Request corrections to inaccurate information.

• Revoke consent for certain communications, including texting.

11. Contact Information
Questions, concerns, or requests regarding this policy may be directed to:
NW Konnection Services
(503) 305-5071
nwkonnections@gmail.com